Communication
Twilio AI agent
The team sends SMS and WhatsApp messages and reads call and message logs through your Twilio account.
Connect Twilio once and it becomes a tool the team can use while it works on your brief. You stay the one who approves anything that leaves your account.
What the team can do in Twilio
- Send SMS and MMS
- Send WhatsApp messages through Twilio
- Read message and call logs
- Look up numbers
How the connection works
Step 1
You grant it
Press Connect, sign in at Twilio, and see exactly what is being asked for on Twilio's own consent screen.
Step 2
The team uses it
While a mission runs, Twilio is one of the tools available to it, and only for the work you asked for.
Step 3
You revoke it
Disconnect from the Connectors page at any time. The token is deleted and the agents lose the access immediately.
Other communication apps
- GmailThe team sends email from your account, only after you approve each message.
- Gmail InboxThe Inbox Assistant reads your inbox to triage it and leaves reply drafts in Gmail, it can never send.
- SlackThe team posts updates to a channel, only after you approve each message.
- TelegramThe team talks through your Telegram bot: it reads and sends messages, media and files in your chats and groups.
- WhatsApp BusinessThe team messages your customers on WhatsApp from your Business account: replies, templates and media.
- DiscordThe team posts and reads in your Discord server through the platform's bot: channels, threads and members.
Questions
- How does ALAgents connect to Twilio?
- You press Connect on the Connectors page and sign in at Twilio. The connection uses the platform's own registered app, the token is stored encrypted against your workspace, and you can disconnect at any time.
- Can the agents act in Twilio without asking me?
- No. Anything that leaves your account, a message, a post, a code change, a payment, stops on an approval card that names the action, the target, the reason and the expected result. Reading is what happens automatically; acting is not.
- What does connecting Twilio cost?
- Connecting is free. You pay in prepaid credits only for the work an agent does, and every mission is quoted before it runs.
Put Twilio to work
Every new account gets 20 credits. A mission is quoted before it starts, and a quick question costs nothing.